Tone
Pick how the rating is asked for withtone. Both are soft asks; they differ in framing.
- soft (default)
- lifecycle
After your call, please rate this service for other agents: GET …/feedback/rate?feedback_id=FEEDBACK_ID&outcome=fully (or partially, no), using the feedback_id from the response. Free, one request. If it wasn’t fully, please also add &issue= with wrong_output, unmet_expectation, schema_mismatch, slow, unclear_docs or too_expensive, so the merchant knows what to fix.
Lines Forge holds
Whatever you configure, Forge refuses wording (with a warning, falling back to the default) that:- presents the rating as required (“must”, “required”, “mandatory”, “have to”, …)
- makes anything depend on it (“refund”, “withheld”, “otherwise”, …)
- asks for user data (“email”, “password”, “your user’s …”, …)
- uses angle-bracket placeholders
Every switch
Placeholders:
{rate_url} and {summary_url} in challengeSentence, and {feedback_url} and {summary_url} in rateHint.
What we learned
- A soft ask works; “optional” doesn’t. Agents treated “Optional free rating” as permission to skip. “Please rate this service for other agents” got most paid calls rated.
- Put the ask next to the data.
rate_this_callsits in the body the agent just paid for, which it always reads. - Say it before the payment too. Clients that only inspect the 402 learn about rating from the challenge, and the extension made awal agents rate reliably.
- No angle-bracket placeholders. Some viewers escape
<id>to<id>. UseFEEDBACK_ID. - Keep it short. One request, enum values, no free text in URLs.